Shipping policy

Shipping Policy

This Shipping Policy explains how SNATCHER, operated by STERLINGFJORD LLC, processes and delivers orders placed through https://trysnatcher.com.

1. Order Processing

Orders are generally prepared within 1–2 business days after payment is authorized. Business days are Monday through Friday, excluding applicable public holidays.

Orders placed on weekends or holidays normally begin processing on the next business day. Processing time is separate from delivery time. High order volume, inventory issues or security checks may occasionally cause a delay; we will communicate significant delays.

2. Delivery Estimates

Unless a different estimate is displayed for your destination or shipping method before checkout, delivery is generally estimated at 4–10 days after dispatch. The estimate may vary by destination, fulfillment location, carrier and customs processing.

An estimated delivery date is not a guaranteed date unless we expressly identify it as guaranteed. Where applicable law gives you rights because of a delivery delay, those rights remain unaffected.

3. Shipping Locations and Tracking

Orders may be fulfilled through facilities or partners in the United States, Europe or Asia, and a parcel may ship from a country different from yours.

When tracking is available, we will email it after dispatch. It may take up to 48 hours for the first carrier scan to appear. An order containing several items may arrive in more than one parcel.

4. Shipping Charges and Destinations

The shipping methods, charges and destinations available for your order are displayed at checkout before payment. A free-shipping promotion applies only when the order qualifies under the terms shown at checkout.

If we cannot ship an accepted order, we will contact you and provide the appropriate cancellation or refund option.

5. Customs and Import Charges

International orders may be subject to customs duties, import taxes or carrier processing fees. Amounts collected by us are shown at checkout. Charges imposed separately by an authority or carrier may be payable upon import where properly disclosed and permitted by law.

Customs procedures can extend delivery times. We do not control independently imposed government charges or the speed of customs clearance.

6. Address Changes and Delivery Problems

Please check your delivery address before paying. If you notice an error, email support@trysnatcher.com immediately with your order number. We will try to correct it before dispatch, but a change may not be possible once fulfillment has begun.

If a parcel appears lost, substantially delayed or marked delivered but has not been received, email us. We will review the tracking and work with the carrier or fulfillment partner. A delivery scan alone does not automatically resolve a good-faith report that a parcel was not received.

If we cannot ship within an applicable promised or legally required period, we will provide the notice and cancellation or refund options required by law.

7. Contact

For shipping questions, email support@trysnatcher.com. Returns are handled under our Return and Refund Policy.